Shipping and Delivery

1. Do you ship to my country?

Generally, We ship orders all over the world except some islands. If you want to know more detailed information, please contact us by Facebook Messenger.

2. How long does it take？

Delivery Time= Processing Time + Shipping Time

• Processing Time: 1-3 business days

• Shipping Time:

        US/EU/CA/AU/UK : 8-15 business days.

         Rest of the world: 10-20 business days

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

3. How much is the shipping cost?

Generally speaking, the total shipping cost will depend on the following factors:

• The shipment method you choose;

• The destination country that the package ships to;

We offer free standard shipping for orders over $29. The following is our shipping cost sheet.

Shipping Method	Shipping Cost	Commitment processing time	Commitment delivery time
Standard (US/EU/CA/AU/UK)	US$5	1-3 business days	8-15 business days
Priority (US/EU/CA/AU/UK)	US$9	1-3 business days	7-12 business days
Standard (Rest of the world)	US$5	1-3 business days	10-20 business days
Priority (Rest of the world)	US$9	1-3 business days	7-14 business days

Our advice is to visit our website, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

 

4. How do I track my order?

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order in “Track My Order" menu by copying the tracking number from order details or Notification Email. Please allow up to 72 hours for tracking to activate.

5. Order Cancellation

If your order has been paid and you need to make a change or cancel an order, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

6. Unclaimed orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.

7. Custom / Duty fees / Remittance fee

Customs fees and Sale tax are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.

8. Separate Packages

In some instances, an order may be split into different packages for any of the following reasons:

• Certain items may be on backorder;

• Weight restrictions for regular shipping imposed by the post office.

9. Returns & Exchanges

You may return the new, unopened non-customized items within 30 days of delivery for refund. Items should be returned in their original product packaging.

If for any reason you would like to exchange your product. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

For more information please check our return & exchange policy.

 

For US orders, you can track your order through: www.usps.com 

For Canada orders, you can track your order through: www.canadapost.ca 

For UK orders, you can track your order through: www.royalmail.com 

For AUS orders, you can track your order through: www.auspost.com.au

For worldwide common tracking tool: www.17track.net

 

Note

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.

In case of any question and unexpected delay you can always contact with our customer service.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

 

If you have any questions or comments, please do not hesitate to contact us through:

Email: service@radartwo.com